Ordering and Delivery
Here's everything you should need to know about ordering and delivery.
Still have a question? No problem - just get in touch!
How to place an order
If you'd like to order flowers then please email cathy@umbel.co.uk to enquire about available dates for delivery, or send a message on 07810 436181.
Because all Umbel flowers are freshly picked to order, orders generally need 24-48 hours notice turn around time.
When placing your order, you'll be asked to provide us with full contact information so that we know exactly where to deliver to, and can get in touch with someone if there are any problems. You'll also be asked for any gift message you'd like including on the gift card.
You'll then receive an invoice for pre-payment by bank transfer in order to confirm your order.
Where do you deliver to?
Delivery is currently offered free of charge to local postcodes BA1, BA2, BA15, SN13 and SN14 (south of the A420).
We don't currently offer delivery outside this range, in order that our flowers are kept as local as possible.
How are my flowers kept fresh in transit?
If you order a Hand Tied Bouquet, this will be kept hydrated during transit using an 'eco-wrap' and a small circle of cellophane and secured with raffia. All packaging materials are biodegradable (the cellophane is made from renewable wood pulp).
If you order a Seasonal Bunch, these will delivered with stems left bare, and will need to be transferred directly from our delivery bucket into water on arrival. If there won't be anyone in to receive the flowers, you'll need to leave a bucket or vase outside somewhere accessible and in a shady, sheltered place.
What if no one is home when flowers are delivered?
Please make sure that someone will be at home to receive the flowers. If no one is home when flowers are delivered, then flowers will be left with a neighbour, or in a shady and sheltered place if one is available.
Do bear in mind that flowers don't like sitting in heat, rain or direct sunlight, and are likely to wilt or damage if they do! - so please consider this when placing your order.
How to care for my flowers?
Umbel flowers are not treated with any chemicals, just pure water. To keep them looking fresh and beautiful for as long as possible:
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Place in fresh water as soon as you receive them.
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Display out of direct sunlight, and away from heat sources like radiators. The cooler they are, the longer they will last.
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Every few days, give the stem ends a snip with sharp scissors, and change vase water every day. This will enable hydration to continue at its best.
Take care: Always wash your hands after handling flowers, as some may have sap which could potentially cause skin irritation. Never ingest any parts of the flowers or foliage, which are for decorative purposes only.
What about Covid-19?
During the Covid-19 pandemic every precaution is being taken to deliver flowers in a way that is safe and contact free. Strict hand sanitising is in place during picking, arranging, packaging and delivery, and doorstep deliveries are contact free.
Further Information
All purchases of Umbel flowers are subject to Umbel’s Terms & Conditions.
