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Grievance and disciplinary procedures, team member rights and more...
- Terms and conditons of employment, plus dealing with pregnant and part-time workers as well as team members who are approaching retirement age.
- Grievance and disciplinary procedures, plus how to handle redundancy and sickness.
Induction, development, teamwork, training and more...
- Everything you need to know about how to induct your new recruit, from preparation to what to do on day one and the ongoing induction process.
- Growing people's skills, teamworking, continual development and ensuring that people get the right training.
Writing and presentation skills, problem-solving, stress, interpersonal skills and more…
- Improve your interpersonal skills, even in the most challenging situations.
- Improve your writing and presentation skills...
- Be more effective in all areas of your business, from time management to problem-solving and decision-making and much more...
- Focus on achieving your goals - where are you now, where do you want to be and how are you going to get there?
Performance management, setting objectives, meetings, stress, change management, motivation, telephone skills and more…
- All aspects of performance management from setting objectives and remote management to dealing with telephone enquiries and stress and more...
- Motivating teams and individuals.
- Make your meetings and team briefings more effective, improve your change management skills and help people understand where the business is going.
Person specifications, job descriptions and adverts, short-listing, interviews, selection and more…
- The subject set Candidate Attraction
- How to create a good job description, including how to analyse the job, what a job description is and how to design one.
- Including tips on pinpointing the skills required for a role, identifying what sort of person is best suited to the role and designing a person specification.
- Determine how you are going to choose your new recruit.
- Shortlisting applicants and preparing for and conducting candidate interviews.
- Making the right choice and getting them to accept.
Generating ideas, customer service, improving profitability, planning and more…
- Prepare for the future - where do you want your business be and what skills will you need when it gets there?
- Creativity and Innovation
- Your customers are your business - so it's worth thinking about what you can do to keep them happy, how to stop them going elsewhere and what to do with an unhappy customer.
- How you can tell if your business is making money and how to increase your profits.
- Marketing
- Project management, suppliers and how to decide what measure to use in your business.
- From asking for more business to understanding your customer's needs and much more...
